Why does MoonPay keep rejecting my card?
Why is My Card Being Declined on MoonPay? The issue may occur if the issuing bank does not support cryptocurrency transactions. Contact the bank once and confirm with them if they allow transactions on MoonPay. Apart from this, check if MoonPay is operational in the geographic area you are operating your account from.
Most orders fail because we couldn't accept your payment, or we couldn't verify your account or payment method. If your order has failed and you have received a message saying “Your transaction has been declined by your bank”, please contact your bank for assistance, as they have rejected your payment.
US residents can purchase using the following payment methods on MoonPay: Credit/debit card (including MasterCard, Visa and Maestro) Apple Pay. Google Pay (supported only on Android devices)
This means that the cardholder hasn't entered their details correctly. A 3D secure authentication error could be due to everything from a mistyped card number to an incorrect expiration date. If the error continues, the cardholder will need to contact their credit card issuer for assistance.
There is a large number of reasons why a credit card may be declined, from there not being enough funds available on the card, to the card being expired, the billing address being incorrect, etc.
If you have questions about why your debit card was declined, the best thing to do is call your institution directly. In most situations, a customer service representative can help you reset your PIN, unfreeze your account, verify a purchase, increase your withdrawal limits and more.
| Level | Requirements | Daily Maximum Limit |
|---|---|---|
| 1 | -Email -Phone Number -Personal Information | $50 |
| 2 | -Identity Document -3D Liveness Check or Selfie -Card Verification (by request) | $5,000 |
| 3 | -Proof of Address -Source of funds (by request) | $10,000 – card payments $50,000 – bank transfers |
Convenient paymentBuy Bitcoin instantly with a credit or debit card, bank transfer, Apple Pay, Google Pay, and more.
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What countries are supported to buy crypto?
- Afghanistan.
- Albania.
- Bahamas.
- Bangladesh.
- Barbados.
- Bolivia.
- Botswana.
- Cambodia.
...
Make your selections for adding funds:
- Select the asset you wish to buy, and select "Debit card" as your payment method. ...
- Enter the amount you wish to spend.
Is MoonPay linked to PayPal?
One of the most recommended ways to buy and sell BTC with PayPal is through MoonPay.
Card verification with selfie
The email will ask you to upload a selfie of you holding your card, clearly showing the first 6 and last 4 digits of the card number and hiding the middle digits, as well as your full name on the card.
A card number, expiration date, address or security code incorrectly entered will cause a payment attempt to fail.
- Toggle Airplane mode.
- Forget and reconnect to the Wi-Fi network.
- Reboot your Wi-Fi router.
- Change the network from DHCP to Static.
- Reset your network settings.
The card is expired. You have reached or exceeded your credit limit. You have exceeded your daily charge limit. A computer at either end of the transaction is having technical problems.
The Information You've Entered Doesn't Match Your Personal Details. Entering incorrect information might be the reason your debit card was declined. This mostly happens when making an online purchase. Most merchants request you to enter some personal details, including the name on the card or your address.
Sometimes, the Crypto.com declined by issuer error occurs because of the server problems of your card issuing bank. There may be some maintenance issues going on with the server, which may get corrected in some time. This generally happens when you use cards powered by MasterCard or Visa.
If you wish to raise your limits beyond the posted amounts, you may submit a request at support@moonpay.com. 5.2 We may require you to submit additional information about yourself and provide additional records, if you wish to raise your limits ("Enhanced Due Diligence").
Visa is open for cryptocurrencies and recognizes them as innovative technology and an integral part of the financial system. The company allows different transactions connected with the use of virtual currencies. Buying Bitcoin with a prepaid Visa card should not be a problem for you.
Buy & sell crypto with MoonPay: there's nothing as easy
Once your device is set up, just click on the MoonPay app within the Ledger Live Apps Catalog (“Discover” section) and select the crypto you want to buy, without having to exit Ledger Live.
What banks allow crypto purchases?
- Ally Bank. Ally Bank is an online bank integrated with crypto exchange Coinbase to offer customers access to cryptocurrencies available through this exchange. ...
- USAA. ...
- Bank of America. ...
- Goldman Sachs. ...
- OnJuno. ...
- Revolut. ...
- Wirex. ...
- Bitwala.
- Step 1: Install the Trust Wallet app and log in to your account. ...
- Step 2: Once you login in, you can choose the cryptocurrency you want to buy. ...
- Step 3: Enter the amount of the asset you want to buy.
Proof of ID
To give you access to our services, we need to know your legal first name and legal last name. You can send us the following type of government-issued identification documents photographed: International passport (currently not supported for US customers) National ID card (both sides)
Moonpay accepts most major credit cards, including VISA and MasterCard. Some virtual, prepaid, and debit cards are also accepted. Note, however, that some issuer banks have their own terms regarding where and when those cards can be used and may decline the charge on their side.
While MoonPay already allows users in Europe and elsewhere to buy $NEAR using a debit or credit card, this is the first time users in 150 countries, including the United States, will be able to use MoonPay's quick, simple service.
We have many customers from Nigeria who are able to make purchases. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.
Just visit buy.moonpay.com or one of our partner wallet applications, select a cryptocurrency from the drop-down menu, and enter how much you'd like to purchase in your currency of choice (e.g. New Zealand Dollar). If you're using buy.moonpay.com, next you'll be asked to enter your wallet address.
“In addition to MoonPay being a US FinCEN-registered Money Services Business, we are pleased to have been granted Money Transmitter licenses in 18 states and hope to have these live across all applicable US states by early 2022.”
Most verifications are processed between a few minutes and a few days. We will notify you by email if there are any additional steps you need to take before we can approve your verification.
| Level | Requirements | Daily Maximum Limit |
|---|---|---|
| 1 | -Email -Phone Number -Personal Information | $50 |
| 2 | -Identity Document -3D Liveness Check or Selfie -Card Verification (by request) | $5,000 |
| 3 | -Proof of Address -Source of funds (by request) | $10,000 – card payments $50,000 – bank transfers |
How do I verify my payment on MoonPay?
Card verification with selfie
The email will ask you to upload a selfie of you holding your card, clearly showing the first 6 and last 4 digits of the card number and hiding the middle digits, as well as your full name on the card.
Visit buy.moonpay.com, place an order, and you will be prompted to enter your information and upload documents. We will then verify your identity and approve your transaction, provided you have met the following requirements. To give you access to our services, we need to know your legal first name and legal last name.
MoonPay on Twitter: "MoonPay is now available for US residents of Nebraska. Total support in 46 states and counting! 🇺🇸 https://t.co/YcIiFrjcmq" / Twitter.
